Return and Refund Policy
Thank you for shopping at Light of Radiance. We hope you love your purchase! However, we understand that sometimes things don’t work out as planned.
Return Policy
- Return Window: You have 3 days from the date of delivery to initiate a return.
- Return Condition: Items must be in their original condition, unused, and with all original packaging.
- Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service.
- Non-Returnable Items: Unfortunately, we cannot accept returns on personalized or custom items.
Refund Policy
- Refund Processing: Once we receive your returned item and inspect its condition, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method.
- Shipping Costs: Shipping costs are non-refundable.
Exceptions
- Damaged or Defective Items: If you received a damaged or defective item, please contact our customer support within 3 days of delivery. We will arrange for a replacement or refund.
Order Errors: If we sent you the wrong item, please contact us immediately. We will correct the error and arrange for the correct item to be shipped to you at no additional cost.
